![]() You can use this value to understand which or how many tickets are created via the Slack channel. SWSD identifies Slack as the incident origin for all tickets created through Slack. Ticket originĮvery SWSD ticket identifies the origin of the ticket. ![]() To locate an account name, navigate to Setup > Account > Account summary. Users whose accounts are defined in multiple SWSD accounts must identify the relevant account (the account name is case sensitive).Īdministrators need to provide users who have multiple accounts with the different account names. There the user can choose from any of the different authentication methods provided by SWSD. When the end user clicks Login, a pop-up window opens.
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